Access, abandonment, unauthorised occupancy and sub-letting (Legal)

Accessible and adaptable housing (Repairs and maintenance)

Active support and deskilling avoidance for dementia/learning disability and care clients/residents (Supported and sheltered housing)

Addiction and behaviour (Mental health and wellbeing)

Alcohol awareness (Mental health and wellbeing)

Anti-Social Behaviour (ASB) and how to tackle it (Legal)

Working with and understanding anxiety (Mental health and wellbeing)

Arrears prevention, control and debt recovery (Income management/Universal credit/Welfare benefits)

Assertive outreach for support workers – rough sleeping strategy (Personal development)

Assertiveness – The art of communicating ‘what you want’ (Personal development)

Assessing and managing client needs and risk in supported and sheltered housing (Supported and sheltered housing)

Autism awareness (Mental health and wellbeing)

Behaviour – understand the impact of yours & others – ‘insightful you’ (Personal development)

Understanding benefits in a day (Income management/Universal credit/Welfare benefits)

Bereavement and loss workshop (Mental health & wellbeing)

Board members : Boardroom behaviour – how to make a difference and improve your Board, leaders and organisation (Leadership/Management/Team leader/Supervisor)

Board members: Failure – what could happen and what should happen!  (Leadership/Management/Team leader/Supervisor)

Board members: Leadership – what it means to you and those you lead (Leadership/Management/Team leader/Supervisor)

Board members: Strategy – what it is and how to use it to be more efficient, cohesive and competitive (Leadership/Management/Team leader/Supervisor)

Board members: What it means to be a Board member including ‘Governance – what is it?’ (Leadership/Management/Team leader/Supervisor)

Introduction to building regulations and planning permission (Repairs & maintenance)

The Care Act – understanding it (Mental health & wellbeing)

Child sexual exploitation (Legal)

Working with complex client issues (Mental health & wellbeing)

Climate change – actions and awareness (Technical)

CMI level 3 award in first line management (Leadership/Management/Team leader/Supervisor)

CMI level 3 certificate in first line management (Leadership/Management/Team leader/Supervisor)

CMI level 3 diploma in first line management (Leadership/Management/Team leader/Supervisor)

Solution focused coaching (Personal development)

Cognitive Behavioural Therapy (CBT) (Mental health & wellbeing)

Complaint and abusive contact handling workshop (Customer services)

Confidence and self esteem building (Personal development)

Conflict management with breakaway and disengagement techniques (Customer services)

Condensation, damp and mould – causes, cures and the courts (Repairs & maintenance)

Customer service masterclass (Customer services)

The psychology of debt – working effectively with those in or at risk of debt (Income management/Universal credit/Welfare benefits)

Dementia awareness (Mental health & wellbeing)

Managing depression in the workplace (Mental health & wellbeing)

Disability in the workplace (Equality & diversity)

Disability learning awareness (Mental health & wellbeing)

Housing disrepair claims – preventing them – including the implications of the Homes (fitness for human habitation) Act 2018 (Legal)

Diversity and inclusion (Equality & diversity)

Diversity coaching and mentoring for executives, leaders, managers (Equality & diversity)

Diversity development for boards, trustees, committees (Equality & diversity)

Domestic abuse awareness – looking behind closed doors (Legal)

Drug awareness (Mental health & wellbeing)

Drug and alcohol awareness (Mental health & wellbeing)

Dysphagia awareness and support (Mental health & wellbeing)

Electrical safety and awareness – an introduction (Repairs & maintenance)

Social housing eligibility (Legal)

Emotional intelligence – developing it (Personal development)

Epilepsy awareness (Mental health and wellbeing)

An introduction to equality and diversity (Equality & diversity)

Illegal evictions (Legal)

Investigative interviewing skills – essentials (one day) (Personal development)

Investigative interviewing skills – in-depth (two day) (Personal development)

Investigative interviewing skills – advanced (one day) (Personal development)

Islamic awareness (Equality & diversity)

Housing law – a basic survival guide/introduction (Legal)

Housing law – advanced (Legal)

Housing case law update (Legal)

Leasehold – service changes (Legal)

Life coaching – what it is and how to apply it/how to help residents develop theirs (Personal development)

Lone working (Personal development)

Management – middle managers and team leaders – intensive skills workshop (Leadership/Management/Team leader/Supervisor)

Managing and motivating people with powerful leadership skills – masterclass (Leadership/Management/Team leader/Supervisor)

Managing for the first time – navigating the first six months (Leadership/Management/Team leader/Supervisor)

Meetings : Effective meetings – chairing and minute taking (Personal development)

Mental Capacity Act – understanding it (Mental health & wellbeing)

Mental health awareness (Mental health & wellbeing)

Mental health awareness – advanced (Mental health & wellbeing)

Mental health awareness for managers (Mental health & wellbeing)

Mental health issues, substance abuse, suicidal behaviour – dealing with them face-to-face and over the phone (Mental health & wellbeing)

Mindfulness (Mental health & wellbeing)

Modern slavery (Legal)

Practical money skills for tenants (Income management/Universal credit/Welfare benefits)

Motivational interviewing (Personal development)

Moving and handling of people (Supported and sheltered housing)

Negotiation and influencing skills (Personal development)

Neuro-linguistic programming (Personal development)

Nutrition and hydration in the Care Home (Supported and sheltered housing)

Obsessive Compulsive Disorder (OCD) (Mental health & wellbeing)

OCD and hoarding (Mental health & wellbeing)

Performance management – getting it right (Technical)

Person centred support planning (Supported & sheltered housing)

Personal effectiveness – masterclass (Leadership/Management/Team leader/Supervisor)

Personal independence payments : what they’re looking for! Incorporating claims and challenges (Income management/Universal credit/Welfare benefits)

Personal safety awareness (Personal development)

Personality disorders – working with them (Mental health & wellbeing)

Possession proceedings in the County Court (Legal)

Private rented sector – all you need to know (Legal)

Problem solving and process improvement – masterclass (Leadership/Management/Team leader/Supervisor)

Professional boundaries (Personal development)

Property and site inspection for non-technical staff (Repairs & maintenance)

Radicalisation – awareness and indicators (Equality & diversity)

Reflective practice (Mental health and wellbeing)

How to be a successful remote worker (Personal development)

Managing remote workers (Leadership/Management/Team leader/Supervisor)

Repairs – unlocking construction – basic techniques for non-technical staff (Repairs & maintenance)

Repairs reporting – getting it ‘right first time’ (Repairs & maintenance)

Agreeing positive repayment plans that work (Income management/Universal credit/Welfare benefits)

Restorative practice (Legal)

How to carry out office risk assessments (Legal)

How to carry out risk assessments for site and out of office visits (Legal)

S.20 Consultation – asset management and leaseholders (Legal)

Safeguarding adults at risk (Legal)

Safeguarding children at risk (Legal)

Safeguarding adults and children (combined course) (Legal)

Supporting people who self harm (Mental health & wellbeing)

Sex offenders – working with them (Technical)

Diversity in the workplace – sexual orientation (Equality & diversity)

Social housing – an introduction (Technical)

Stress management (Mental health & wellbeing)

Coach approach for frontline staff, team leaders and managers in supported housing who deal with clients (Supported & sheltered housing)

Team development for tenants and residents (Resident involvement)

Building and maintaining high performance teams – masterclass (Leadership/Management/Team leader/Supervisor)

Tenancies and licenses (Legal)

Tenancy enforcement nuts and bolts (Legal)

Tenancy fraud (Legal)

Tenancy management – the essential guide for housing officers (Legal)

Tenant scrutiny masterclass (Resident involvement)

Critical friends : embedding successful tenant scrutiny (Resident involvement)

Time management (Personal development)

Train the trainer (Personal development)

Trauma informed care (TIC) (Mental health & wellbeing)

Unconscious bias (Equality & diversity)

Universal Credit : customer service enhancement (Income management/Universal credit/Welfare benefits)

Universal Credit – driving income collection (Income management/Universal credit/Welfare benefits)

Universal Credit : get current! Workshop (Income management/Universal credit/Welfare benefits)

Universal Credit : helping tenants navigate the process (Income management/Universal credit/Welfare benefits)

Universal Credit – managing the challenges (Income management/Universal credit/Welfare benefits)

Violence at work (Personal development)

Wellbeing at work (Mental health & wellbeing)

Wellbeing – LIFT – a wellbeing programme for staff (Mental health & wellbeing)

Witness statements workshop (Legal)

Writing clearly and confidently at work – how to create better reports, bids and everything else! (Personal development)